At Growth By Ritesh, we strive to provide high-quality products and excellent customer service. Please read our Return, Refund, and Exchange Policy carefully before making a purchase.
Returns
We accept returns only for products that are defective, damaged, or received in an unusable condition.
To be eligible for a return:
- The return request must be submitted within 7 days of receiving the product.
- The item must be unused and in its original packaging.
- Proof of purchase (order number or receipt) must be provided.
- Clear photographs or videos showing the defect or damage may be required for verification.
We do not accept returns for:
- Change of mind
- Incorrect product selection by the customer
- Products damaged due to misuse, negligence, or improper handling after delivery
- Normal wear and tear
Exchanges
Yes, we accept exchanges.
If you receive a defective or damaged product, you may request:
- A replacement of the same product, subject to stock availability; or
- An equivalent replacement if the original item is unavailable.
Exchange requests must be submitted within 7 days of receiving the product.
Refunds
Refunds are provided only when:
- A defective product is returned and a replacement cannot be provided; or
- The order cannot be fulfilled due to product unavailability after approval.
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund request.
If approved:
- Refunds will be processed to the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Refunds are generally completed within 5–10 business days after approval.
Return Shipping
If the return is approved due to a defective or damaged product:
- Return shipping costs may be covered by Growth By Ritesh.
- Customers should not return products without prior authorization.
How to Request a Return or Exchange
To initiate a return or exchange, please contact us with:
- Your order number
- Product details
- Description of the issue
- Supporting photos/videos (if applicable)
Contact Email: support@growthbyritesh.com
Cancellation Policy
Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and will be subject to the return and exchange terms outlined above.
Contact Us
If you have any questions regarding this policy, please contact us:
Website: Growth By Ritesh
Email: support@growthbyritesh.com